Grande Cure – Extensive Frequently Asked Questions (FAQ)
How can I place an order at Grande Cure?
Orders can be easily placed by emailing info@grandecure.com . Please clearly state the desired products, quantities, and your delivery address.
Can I request a quote?
Yes, we are happy to provide a no-obligation quote for larger or specific orders.
What is the minimum order amount?
The minimum order amount is €100 excluding VAT. For orders below this amount, administration and shipping costs may apply.
Can I also place a bulk order?
Yes, we fulfill both standard and bulk orders. Please contact us for special pricing or terms for large quantities.
Can I reserve products for later delivery?
We can reserve products upon request, depending on availability and product type.
Can I have an order shipped directly to my customer?
Yes, drop-shipment (direct delivery to your customer) is possible. Please indicate this when placing your order.
Can I place a rush order?
Yes, urgent deliveries are possible upon consultation. Any additional costs will be communicated in advance.
What happens if a product is out of stock?
We will contact you immediately and, if possible, offer an alternative or a subsequent delivery.
Can I order a product that is not listed on the website?
Yes, we can also supply products that aren't listed as standard upon request. Please inquire about the possibilities.
How soon will my order be delivered?
We aim to deliver within 1-3 business days within the Netherlands. International delivery times depend on the destination.
Does Grande Cure ship internationally?
Yes, we ship worldwide. Shipping costs and customs regulations depend on the destination country.
What are the shipping costs?
Shipping costs are calculated per order based on weight, volume, and destination. You will receive the exact costs with your order confirmation.
Can I pick up my order at Grande Cure?
Collection from our warehouse in Alkmaar is possible by arrangement. Please contact us in advance.
What happens if my delivery is delayed?
In the event of unexpected delays, we will contact you immediately to inform you and discuss alternatives.
What payment methods does Grande Cure accept?
Payment is made by invoice as standard.
What is the payment term?
The standard payment term is 14 days after invoice date, unless otherwise agreed.
What happens in case of late payment?
In case of late payment we will charge statutory commercial interest and collection costs may be charged.
Can I return an order?
Returns are possible after written approval by Grande Cure and under the following conditions:
My order arrived damaged. What should I do?
Please report any damage by email immediately upon receipt, including photos of the damage and packaging. We will provide a suitable solution.
Can I return refrigerated products?
No, for quality and safety reasons, temperature-sensitive products cannot be returned.
Are the prices inclusive or exclusive of VAT?
All prices are stated exclusive of VAT.
Why don't I always see prices on the website?
We communicate customized prices for professional customers via e-mail and quotation, tailored to volumes and delivery agreements.
Can I request samples?
Samples are available for certain products. Contact us to discuss the possibilities.
How do I report a side effect of a product?
Report any side effects immediately via info@grandecure.com. We will assist you with further reporting to the appropriate authorities.
What are GDPR guidelines?
GDP (Good Distribution Practice) guarantees the correct storage, handling, and delivery of veterinary medicines. Grande Cure is GDP-certified and operates in accordance with these guidelines.
Are all Grande Cure products certified?
Yes, our products meet European veterinary standards and come from reliable manufacturers.
What are Grande Cure's opening hours?
We are available by email on weekdays from 9:00 AM to 5:00 PM. Orders placed via email are processed 24/7.
What happens around holidays?
Delivery times may vary during holidays. We will inform you of these in a timely manner by email.
Can I request marketing materials for point of sale?
Yes, authorized retailers can receive marketing materials to support sales. Request this via info@grandecure.com.
Where can I find the terms and conditions and privacy statement?
These are available at the bottom of our website: Terms and Conditions | Privacy Statement
